Go to https://cseinsurance.freshdesk.com/ and click on Login Enter your valid login credentials and you will be logged into the Freshdesk da...
You ticket view will display all your tickets. This will include open and closed. The filters on the right-hand side will help you tailor your vie...
This is a very useful feature to bring pull out an older ticket or the exact ticket details without having to apply all the filters to get to one ...
Manual tickets will be required when the interaction is through your personal CSE email or via phone. When the communication is outside of the und...
The right side of the ticket has the contact details. Click on the Edit button next to contact. This will allow you to edit the contact details...
Properties define the type of the interaction and the reason for interaction in detail. Some fields in the properties section are pre-filled base...
Often, you'll need to discuss a ticket with other agents, share progress internally, or log your updates for future reference. Freshdesk lets you ...
To reply to a ticket, click on the ‘tap to reply’ section at the bottom of the screen. You can straightaway add a note or forward the ticket ...
Go to tickets properties and Assign to section and click on it. You will see the Group and the Agent option here. You can reassign to ...
When an agent decides to divide an existing ticket into Child tickets to work on in parallel, there are two ways to go about it: they can create i...