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Welcome to the CSE’s Support Home for employees!

Popular Articles

  • FreshDesk Overview

    Definitions: Freshdesk is a cloud-based customer suppo...

  • How can I open a ticket?

    Here is a step-by-step guide to create a ticket: 1. ...

  • How can I track the status of my ticket?

    Here is a step-by-step guide to track your ticket status...

  • Ticket Categories

    Please see the attached document to view all categori...

Solution categories

  • Employee Support 101
    • How does Employee Support Desk work?
    • Training Materials for FreshDesk
  • Customer Service
    • One Inc Training Materials
  • Underwriting 101
    • Freshdesk Training for UW

Solutions

Explore how-to articles from our Knowledge Base.

  • Employee Support 101

    Quick tips about using the Employee Support portal

  • Customer Service

    How-to articles for Customer Service team

  • Underwriting 101

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