Training Materials for FreshDesk : CSE Support

Training Materials for FreshDesk

Submit and Track a Ticket (For Users)

Please watch the training video to see how to open and track a ticket.
Training Module (For Technicians)

Training Module Name: P0002. Freshdesk Agent Fundamentals Training Module Link: https://academy.freshworks.com/ Guideline: 1. Please click ...
Basics of Handling a Ticket (For Technicians)

Please watch the training video for the basics of handling a ticket.
Ticket List Page (For Technicians)

Please watch the training video for the basics of handling a ticket.
How to handle a claim survey escalation ticket? (For Claims Technicians)

Here is a step-by-step guide: 1a. Go to CSE Freshdesk page - Go to CSE Intranet - Click "Freshdesk Employee Support" on the home page ...