Go to tickets properties and Assign to section and click on it.
You will see the Group and the Agent option here. You can reassign to any other agent from this list.
Modified on: Tue, 14 Jan, 2020 at 2:27 PM
Go to tickets properties and Assign to section and click on it.
You will see the Group and the Agent option here. You can reassign to any other agent from this list.
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