Freshdesk has changed their Single Sign On (SSO) protocol. We're working with Freshdesk to adjust our screens to go back to our one-click SSO process. Please follow the steps below until we identify the solution for the best user experience:
1- Go to CSE Intranet
2- Click "Employee Support " on the home page
3- Click Sign In
4a- If you're a Freshdesk technician (agent), click agent login
4b- If you're using Freshdesk to submit/monitor tickets, click customer login
5- Log in by using your CSE email and password