Please use the below table to select ticket priority.



Ticket Priority
Ticket Priority Criteria
Urgent
High
Medium
Low
Work Around?
No
No
Yes or No
Yes
# of Policies / Users / Claims Affected
Multiple
Multiple
Multiple or Single
Single
Is Monetary (i.e. Premium) Bearing?
Yes
Yes
Yes or No
No
Compliance Related?
Yes
No
Yes or No
No


Note: Each priority criteria item must be TRUE in order to satisfy the ticket priority designation.


Example 1
Work Around? = No

# of Policies / Users / Claims Affected = Multiple

Is Monetary (i.e. Premium) Bearing? = Yes

Compliance Related? = No


Then, priority is High.


Example 2
Work Around? = No

# of Policies / Users / Claims Affected = Single

Is Monetary (i.e. Premium) Bearing? = Yes

Compliance Related? = No


Then, priority is Medium.